Performance analysis and data:
Software development: Cloud-based service development, Content management system, Customer relationship management, Database development, Front-end web application development, Geographic information systems (GIS) development, Message queues, Systems integration, Web application development.
A/B and multivariate testing, Data analysis, Data cleansing, Data visualisation, Performance frameworks, Performance reporting, Statistical modelling, Web analytics.
Security: Infrastructure review, IT health check, Risk management, Security policy, Threat modelling.
Service delivery: Agile coaching, Agile delivery, Business analysis, Digital communication and engagement, Product management, Programme management, Project management, Service management.
Support and operations: Customer support.
Testing and auditing: Accessibility testing, Application testing, Data auditing, Load and performance testing, Process auditing, Software auditing, System auditing.
User experience and design: Accessibility, Brand development, Content design and copywriting, Cross-platform design, Information architecture, Interaction design, Prototyping, Service design, User experience and design strategy.
User research: Creating personas, Quantitative research, Usability testing, User journey mapping, User needs and insights.
